PRIVACY POLICY

Information you provide directly

• Account information — name, email address, password when you create an account
• Order information — billing address, shipping address, payment details, phone number
• Communication data — messages you send via our contact form, emails, and live chat
• Vehicle information — bike year, model and VIN when using the parts finder
• Marketing preferences — newsletter opt-ins and communication preferences

Information collected automatically

• Usage data — pages visited, time spent, clicks, search queries
• Device information — browser type, operating system, screen resolution, IP address
• Location data — approximate location derived from IP address (country/region level only)
• Transaction data — purchase history, wish list items, cart activity

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and returns
• Creating and managing your account
• Communicating order updates, tracking numbers, and delivery confirmation
• Providing customer support and responding to inquiries
• Sending marketing emails and promotional offers (only with your consent)
• Personalising your shopping experience and product recommendations
• Preventing fraud, detecting security incidents, and protecting our platform
• Complying with legal obligations and resolving disputes
• Analysing site usage to improve our products and services

We do not sell, trade, or rent your personal information to third parties. We may share your data with the following trusted service providers, solely to fulfil our services:

• Payment processors (Stripe, PayPal) — to securely handle transactions. We do not store full card numbers.
• Shipping carriers (FedEx, UPS, USPS) — to deliver your orders and provide tracking
• Email platform (Klaviyo) — for transactional and marketing emails
• Analytics providers (Google Analytics) — aggregated, anonymised usage data only
• Customer support (Gorgias) — to manage support tickets and enquiries

We may also disclose your information if required by law, court order, or government authority, or to protect the rights and safety of HarleyParts, our customers, or the public.

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for full details. In summary:

• Essential cookies — required for the shopping cart, login sessions, and checkout
• Analytics cookies — help us understand how visitors use our site (Google Analytics)
• Marketing cookies — used to show relevant ads and track campaign effectiveness
• Preference cookies — remember your settings and bike model preferences

You can manage cookie preferences in your browser settings or through our cookie consent tool.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption on all pages and during checkout
• PCI-DSS compliant payment processing — we never store full card numbers
• Encrypted passwords using bcrypt hashing
• Regular security audits and penetration testing
• Access controls limiting staff access to personal data on a need-to-know basis

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Account data — retained while your account is active, plus 2 years after closure
• Order records — retained for 7 years for tax and accounting compliance
• Support communications — retained for 3 years
• Marketing data — deleted promptly upon unsubscribe request
• Analytics data — anonymised after 26 months

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Restriction — request that we limit how we process your data
• Objection — object to processing based on legitimate interests or for marketing
• Withdraw consent — withdraw consent for marketing at any time

To exercise any of these rights, contact us at info@wolfpackharleygarage.com. We will respond within 30 days.

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Team:

• Email: info@wolfpackharleygarage.com
• Post: Wolfpack Harley Garage, 1845 W Grand Ave, Chicago, IL 60622, USA
• Contact form: wolfpackharleygarage.com/contact

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.